Extended Warranties

Problem

We have had many a poor experience with 3rd party warranties where they won't cover a claim due to one of their 'small print' clauses - which seem to be endless! The problem is the wording within the policies and different levels of cover mixed in with unreasonable wear and tear items being used as a reason not to cover a claim.

Solution

We have taken the warranties in house. We are totally confident in the quality of each and every car we sell, so why wouldn't we put our name to it? We will have already had the car checked over before the sale takes place, we always provide a 12 month clean MOT on sale of every car, so we know each car we sell is true and correct.

For every car we retail, a 3 months warranty comes as standard and free of charge.

For added peace of mind (cars are machines after all), a 12 month warranty can be provided at a price of £480 or £40 per month. The 12 month warranty is from the date of purchase, so in effect its 3 months free and 9 months extended warranty at the cost of £480.

There is a maximum claim limit of £3,000, however, there are unlimited claims. The car must be booked in with an independent garage that is VAT registered and we don't cover costs of a main dealer fixing an issue or standard wear and tear items such as tyres, brake pads, brake discs.

The question, well what is covered? Everything! As long as it's not wear and tear items, its covered!

Our Warranty procedure:

If there is a problem with your vehicle, you MUST follow these steps, if you don't we can refuse to help with the issue, and refuse to cover any costs incurred.

Step 1: Either CALL/EMAIL/TEXT/WRITE to Approved Vehicles informing us of this issue.
Step 2: Take the vehicle to any local VAT registered garage and obtain a quote for the work.
Step 3: DO NOT INSTRUCT the garage to do any work without approval from Approved Vehicles.
Step 4: Let Approved Vehicles know the issue and how much the garage has quoted to fix the issue. We will require a quote via email from the garage.
Step 5: Let Approved Vehicles deal direct with the garage. We will ONLY pay the garage direct.

Why wouldn't we honour the warranty?

If your car has an issue and you ignore it for months which then results in a major issue occurring due to not having it fixed then we wouldn't pay out, if there is a problem we want to hear about it, we would expect to hear about an issue or an engine management light within 2 working days of it happening. 

We haven't ever not honoured a warranty! Ever!

Copyright 2022 Approved Vehicles LTD. All rights reserved Approved Vehicles LTD 12102011 VAT number 340270833 Approved Vehicles LTD is regulated by the Financial Conduct Authority. Firm reference number 919574